Objectives ~ Introduction ~ Full Disclosure from Participant ~ Full Disclosure of Health Information
Developing Trust ~ Active Listening ~ Active Listening Suggestions
Developing Trust ~ Active Listening ~ Active Listening Suggestions
Active Listening Suggestions
| Action | Purpose | Statement |
| Encouraging | Convey interest, encourage |
"Can you tell me more?" |
| Clarifying | Get more information Understand other viewpoints Clarify what was said |
“When did this happen?” |
| Restating | Show understanding Check your interpretation |
“So you are concerned about having enough time to decide. Is that right?” |
| Reflecting | Understanding feelings Help speaker self-evaluate |
“You seem very upset” |
| Summarizing | Review progress Pull together information |
“These seem to be the key points you are making.” |
| Validating | Acknowledge worthiness |
“I appreciate your willingness to resolve this matter.” |
